Travel security 
Chatbot
Travel & Transportation (T&T) companies face serious challenges related to cyber security
Disruptive cyberattacks on critical infrastructure (e.g., air traffic control, railway signaling) that cause service disruptions and safety risks.
Ransomware attacks targeting booking and ticketing systems, such as the 2020 incident involving a major European airline.
Passenger data breaches, such as the 2018 Cathay Pacific attack, which exposed 9.4 million records.
Main constraints
Investing in disaster recovery plans and redundant network infrastructures.
Improve data protection and adopt privacy-focused practices.
Comply with regulations such as GDPR, PCI DSS and industry-specific guidelines.
The main challenges for the sector
Malware & supply chain defense
Protection against malware and supply chain attacks in increasingly automated and connected infrastructures.Digital adoption & IT challenges
Adoption of digital services (cloud, mobile, analytics) to improve efficiency and customer experience, but facing skill shortages and rising IT costs.
Compliance for sensitive data
Management of regulatory compliance for sensitive data, including payment cards and loyalty programs.
New rules, higher security
New directives like NIS2 strengthen security obligations for critical infrastructures in Europe.
Efficiency vs. exposure
The integration of IT systems with OT and IoT (such as ports, airports, theme parks) brings efficiency but exposes new attack surfaces.
Personalization vs. cyber risk
The digitization of sales channels demands flexibility and personalization, while cyber threats put user experience and personal data protection at risk.